Free CritiCall Practice Test - Sample Questions and Answers [2022] (2023)

FAQs

How do you pass the CritiCall test? ›

The CritiCall is considered a hard exam since it simulates some of the difficult tasks that dispatchers need to do on the job. Test-takers with no dispatch experience will likely find the test harder, but prior preparation can help improve your performance and test score.

90 and higher are interpreted as being excellent. The uncorrected validity coefficient (correlation) between composite CritiCall test performance and overall job performance as rated by the employees' supervisors was rxy = 0.41 (n = 61, p < 0.01).

The Dispatcher test is considered a hard exam since it simulates the challenging tasks of actual 911 dispatchers. Also, since most candidates take the exam without any prior dispatch experience, they're often overwhelmed by its unique sections, such as multitasking, call summarization, and more.

Many 911 operator positions require candidates to achieve approximately 40 - 45 words per minute on a typing test with very high accuracy. You can practice for your typing test for free. To prepare, you will want to practice typing for at least 5 minutes.

Some agencies have a strict waiting period of six months, while others allow you to retest once the position is re-opened. If you've failed the CritiCall and want to retake it, contact your recruiter and ask about their retake policy.

The CritiCall testing process will take, on average, between one and three hours to complete.

They should have written communication skills, as well, when taking notes about a call. This information should be easy to read and have correct spelling so emergency responders can understand the situation and location and respond appropriately.

Mathematics This a test of basic math. Public safety officer must know basic math for incoming calls and distance calculations.

What to expect on the Criticall test? ›

During the test you may be asked to demonstrate your ability to… Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.)

Interview Attire

You can't go wrong by wearing a conservative suit in a dark color with a coordinating blouse or shirt. When you look good, you feel good, which is why smartly dressed job applicants exude confidence. Interviewing for a dispatcher job is no different than interviewing for an accountant position.

Many employees do not welcome removal, and a few have contested the issue. The current Army regulation states that “tattoos or brands cannot be on the head, face, or neck. They cannot be vulgar, indecent, sexist, racist or incite libidinous thoughts”.

The CritiCall test will last approximately 1 ½ to 2 hours depending on your reading and typing speed. 5) How can I prepare for the CritiCall test? Read names, addresses, and telephone numbers and enter those into a computer using a keyboard.

The average typing speed is around 40 words per minute (wpm). If you want to be very productive, you should aim for a typing speed of 65 to 70 words per minute. It's easy with the right technique!

Despite most contemporary cell phones being equipped with GPS capabilities, that information is not automatically sent to emergency services when you call 911. Voice calls only send location through cell networks and towers as described above. The data exchange can, at best, take seconds or sometimes minutes.

It is not unusual for 911 operators to suffer from duty-related traumatic stress. Dispatchers have been found to be at risk for post-traumatic stress disorder just as much as their colleagues in the police or fire department.

Each test segment aims to evaluate your competency as a 911 dispatcher. You will complete modules on math, reading, and spelling skills. In addition to these skills, you will also need to prove that you have mastered more specific tasks, like decision-making, memory recall, multitasking, data entry, and map reading.

Why do 911 dispatchers quit? ›

Those that quit during dispatcher training cite not being able to handle the “rapid pace of the job and the responsibility of having someone's lives in their hands.” The hours are long, and there is mandatory overtime; working during emergencies and on holidays is often required as dispatchers are needed 365 days out ...

A 911 dispatcher must meet the following job requirements: Be an excellent speaker and writer of English. Have office skills such as word processing, stenography, and transcription. Have a working knowledge of laws, legal codes, government regulations, and agency rules.

What is critical thinking in mathematics? When students think critically in mathematics, they make reasoned decisions or judgments about what to do and think. In other words, students consider the criteria or grounds for a thoughtful decision and do not simply guess or apply a rule without assessing its relevance.

There is no maximum age limitation to become an Aircraft Dispatcher. We have had students in their upper 50s as well as one who was 62 attend our course with success. FAQ: Aircraft Dispatcher Careers. Bookmark the permalink.

Use your voice and your breathing, and give them steps that they can do while waiting, to calm them down instead. If you can't think of something to say that won't upset the caller more, here are some suggestions: “Police/EMS/etc. will be there soon.” “They will be able to take care of you and the emergency.”

Communications Dispatchers and Seniors will wear a full uniform when on duty, unless specifically exempted from doing so by the Division Commander. Only approved uniforms and equipment will be worn or used unless otherwise authorized by the Chief of Police. There will be no mixing of uniform and civilian clothes.

A Police Dispatcher may be required to wear a prescribed uniform (not a police uniform), but does not perform general police duties.

911 Operators gather critical information and prioritize calls for service while keeping callers calm and safe. Dispatchers manage calls for service while delegating these calls to officers and sending additional resources needed for the various situations they encounter.

Is it hard to be an emergency dispatcher? ›

Sometimes Dispatching is Hard

The job isn't physically demanding, but it can be emotionally and mentally taxing. Some days are worse than others. These are the reasons why specific training deals with some of the more distressing aspects of the job.

This test measures various skills such as multitasking, reading comprehension and typing skills of perspective applicants. Oral Board Interviews: Upon successful completion of the CritiCall Test, applicants are offered an invitation to take part in interviews.

The CritiCall Test is comprised of up to 23 modules. Job candidates are only assessed with modules that are relevant to the position they are applying for. The most common modules are: (1) decision making/multi-tasking, (2) data entry, (3) memorization, and (4) map reading.

Interview Attire

You can't go wrong by wearing a conservative suit in a dark color with a coordinating blouse or shirt. When you look good, you feel good, which is why smartly dressed job applicants exude confidence. Interviewing for a dispatcher job is no different than interviewing for an accountant position.

Mathematics This a test of basic math. Public safety officer must know basic math for incoming calls and distance calculations.

The separately-timed tests range from 5 minutes to 15 minutes each. The entire test battery takes about 2½ to 3 hours, including a short break. 10. How do I prepare for the test?

They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

If you call 911 to report a fire, the most important information to convey is the location of the fire. Letting dispatchers know exactly where the fire is happening can help them send the correct emergency services and help stop the fire quickly.

When calling 911 What 5 pieces of information should you provide the dispatcher? ›

Employers are looking for candidates with strong communication skills that can calm callers as well as gather the necessary information to relay to emergency responders. Expect several role-play scenarios that will assess your ability to multi-task under pressure and handle frightened, anxious, or angry callers."